SOUTH AFRICAN REVENUE SERVICE
MEDIA RELEASE NUMBER 11 OF 1997

4 DECEMBER 1997

SARS CLIENT CHARTER

The draft Client Charter as was released as part of the 97/98 Budget Review was circulated for comment to staff members and other interested parties. All comments received in this regard were considered and evaluated.

This charter is a commitment to the tax-paying public that SARS aims to deliver a professional, effective and efficient client service.

Your rights and obligations

• You are entitled to expect SARS
  • To help you
    • by being courteous at all times
    • to understand your rights and obligations
    • by continuously upgrading the quality of our service
    • by being accessible
  • To be fair
    • by expecting you to pay only what is due under the law
    • by treating everyone equally
    • by ensuring everyone pays their fair share
  • To protect your Constitutional rights
    • by keeping your private affairs strictly confidential
    • by furnishing you with reasons for decisions taken
    • by applying the law consistently and impartially
  • If you are not satisfied, you may
    • request that your tax affairs be re-examined
    • exercise your right to object and appeal
    • request that we advise you of the procedures to be followed in lodging an objection and appeal
  
  
• In return, your obligations are to
  • be honest
  • timeously submit full and accurate information
  • pay your tax on time and in full
  • encourage others to pay their tax

When all pay their fair share, everyone will benefit

Issued by:

The Commissioner: SARS
P O Box 402
Pretoria
0001